BEGIN:VCALENDAR
VERSION:1.0
PRODID:-//DDay.iCal//NONSGML ddaysoftware.com//EN
BEGIN:VEVENT
CREATED:20120208T133928Z
DESCRIPTION:Produced in partnership with The Cable Center.\nDiscussion of n
 ew research surrounding customer use of online channels for customer care 
 and support – along with the ability to share experiences with others onli
 ne. Discovery points: \nNew research from J.D. Power and Associates on loy
 alty impacts of e-care and self-service\nAssessment of the impact from cus
 tomer experience over online and social media platforms\nIdentification of
  challenges and opportunities emerging from the e-care and online conversa
 tion era
DTEND;TZID=US-Western:20100511T231500Z
DTSTAMP:20120208T133928Z
DTSTART;TZID=US-Western:20100511T221500Z
LOCATION:Room 409
SEQUENCE:0
SUMMARY:Listening In: Customers\, Conversation & the Implications of E-care
UID:CsSession1019
END:VEVENT
END:VCALENDAR