The Cable Show 2010 - Go Beyond

Cyndee Everman

VP, Business Support Systems
Time Warner Cable

Cyndee Everman

Cyndee Everman is the Vice President of Business Support Systems for the Technology Services Group of the corporate office of Time Warner Cable. She started her cable career with Warner Amex Communications in 1981, as part of a team charged with implementing the two-way interactive cable system, “Qube”. In her time with what is now Time Warner Cable, Cyndee has been actively involved in the deployment of new products and services, with an emphasis on customer care and billing systems.

Most recently, Cyndee’s focus has been around building and deploying systems to support the Time Warner Cable Customer Value Creation (CVC) program, targeted at providing enhanced database marketing and campaign management technologies to division marketing users – and an advanced agent desktop to give customer service representatives a “360 degree” view of the customer.

In addition, Cyndee is involved with helping the new regional operations of Time Warner Cable form their regional customer care and billing system strategies to enable many operational efficiencies such as call center sharing, common knowledge bases, etc. This includes the support of an enterprise hosting environment for those divisions/regions using the Convergys ICOMS product.

When nominated for the WICT Walk of Fame several years ago, Cyndee’s team at Time Warner Cable described her management style as very natural and effective, and say her approach revolves around team work. She believes in building a strong team by empowering and involving employees at all levels of the organization, and encourages everyone to find their passion.


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